What we collect
- Contact details such as name and email address.
- Information you share about your benefit application.
- Notes from guidance sessions and evidence reviews.
- Website usage data related to cookie preferences.
How we use your information
We use your information to provide guidance, prepare reviews, and respond to your requests. We keep communication clear, relevant, and limited to the service you ask for.
- To deliver guidance services and prepare documentation.
- To manage appointments and service updates.
- To improve our service based on anonymised feedback.
Legal basis
We process personal data based on consent, contract performance, and legitimate interests when improving services. You can withdraw consent at any time.
Retention and security
We store information only as long as necessary for service delivery and legal obligations. Access is limited to trained staff and protected by secure storage and access controls.
Typical service records are retained for up to six years.
Encrypted storage, access logging, and restricted permissions.
Only used when required for service delivery and under agreement.
Your rights
You can request access, correction, or deletion of your information, and you can object to certain types of processing. To make a request, email [email protected].